FedEx Plans Agent Workforce in Over 50% of Workflows by 2028

FedEx aims to have artificial intelligence agents participating in more than half of its core operational workflows by 2028, The Wall Street Journal reported Friday (March 13).

“Every employee and every task in the globe will get adapted to AI and will improve with AI,” FedEx Chief Digital and Information Officer Vishal Talwar told the WSJ.

The company already has AI agents developing and testing code and helping customers clear customs, and it’s now looking to add them to network planning and business processes, according to the report.

FedEx is enhancing its AI foundation to ready it for more AI agents by updating its business processes and modernizing its technology toolset, a process that includes replacing hundreds of legacy systems with a cloud-first platform, the report said.

The company has been working for several years to consolidate its data sources, and it expects to complete that project by the end of 2027, per the report.