Salesforce Announces the General Availability of Slackbot – Your Personal Agent for Work
AI has transformed our personal lives — answering questions instantly, fueling creativity, and delivering tailored insights with a simple prompt. But in the workplace, its impact has been slower. Clunky interfaces, disconnected tools, inconsistent results, and a lack of real business context have limited AI’s ability to truly change how work gets done.
At Dreamforce, a new vision was introduced to bridge that gap: Agentforce 360 with Slack as the conversational interface where people and AI agents collaborate in real time. By using Slack’s familiar, intuitive experience, this approach connects employees to reliable intelligence grounded in conversations, customer data, metadata, and automated workflows.
The goal is simple — make working with enterprise AI feel as natural as talking to a colleague.
At the heart of this vision is a reimagined Slackbot, designed for the agentic enterprise.
Slackbot is now a deeply personal agent for work, built directly into Slack to help people move faster and smarter. It works with the tools and information teams already trust, always respecting permissions and access controls. From finding answers and organizing work to creating content, scheduling meetings, and taking action, Slackbot makes it possible to get more done without ever leaving Slack.
For businesses, this means immediate access to an out-of-the-box employee agent that understands teams, workflows, and how work really happens. Soon, Slackbot will also become the primary way to collaborate with Agentforce and third-party agents — triggering actions, coordinating workflows, and delivering insights through a simple conversational experience.
As Parker Harris, Co-Founder of Salesforce and Chief Technology Officer of Slack, explains:
“Slackbot isn’t just another AI assistant. It’s the front door to the agentic enterprise — bringing trusted, enterprise-grade AI into the flow of work through conversations, data, and workflows.”
The new Slackbot is now generally available for Business+ and Enterprise+ customers.
Built on trust, designed around you
One of the biggest barriers to enterprise AI adoption has always been trust. For AI to handle meaningful work, it must understand context — what you’re working on, who you collaborate with, and what truly matters. It must also respect permissions, protect data, and fit naturally into daily workflows.
Many AI tools fall short by living in separate apps, forcing people to repeat context and constantly switch between systems. Slackbot takes a different approach. Built directly into Slack, it already understands your conversations, files, channels, and collaborators — and only shows what you are authorized to see. That built-in context makes it more accurate, relevant, and useful from day one.
Over time, Slackbot will become even more powerful. As Agentforce and other AI agents are introduced across organizations, Slackbot will serve as the central way to work with all of them — automatically identifying which systems to involve and coordinating actions behind the scenes.
From conversation to action
Slackbot goes beyond finding information. It helps teams move forward. Meeting notes, project updates, and briefs can be drafted in seconds and refined through conversation. Rough ideas can become shared canvases ready for collaboration without breaking focus.
When managing the workday, Slackbot supports scheduling, surfaces priorities, and sets reminders — helping people stay in flow instead of jumping between tools.
When conversation meets customer context
This is where AI becomes truly strategic.
By connecting Slack conversations with Salesforce customer data, Slackbot helps teams prepare for meetings, understand account health, and identify next steps with real business context. Before an important customer discussion, Slackbot can assemble recent conversations, key documents, and account history into one clear briefing — turning scattered information into shared understanding.
Enterprise trust, delivered personally
Slackbot is built on the same foundation of trust as Slack itself. It respects roles, permissions, and access controls, ensuring users only see what they’re authorized to access. Interactions remain private, and data is protected according to strict security and compliance standards.
This is enterprise-grade trust delivered through a personal, conversational experience.
A new way of working
This launch marks a shift in how work happens in the agentic era. Instead of adapting to tools, tools now adapt to people. Whether collaborating with teams or focusing on deep individual work, Slackbot removes friction between what you’re doing and what you need to do next.
As one customer leader put it:
“Slackbot feels like a brilliant colleague who already understands our business. I can stay in Slack, stay focused, and keep moving — and that has completely changed how efficiently I work.”
With strong feedback from early users across industries, Slackbot is already proving how AI can eliminate busywork, restore focus, and help people spend more time on what truly matters.
Source – Businesswire.com
